FAQ

Is the app free to use?

Yes !

The easiest way often is to simply log out and re sign-in the app. If that does not work, please email us at info@elred.io

V. Imp FAQ

Why does it ask for my personal phone number ?

The user profile is an extension of the user personality and not that of the company you may represent. Thus we recommend that your personal phone number is used for signing up and creating a profile.

It lists all the groups that are part of your network.

At onboarding and or on your profile you have the choice to list keywords of what product or service you offer.

Whenever the platform receives a “need” that matches the keywords of what you offer, you would be notified of the same here.

You should list keywords of products and services you can offer. By doing so, whenever the platform receives a “need” that matches the keywords of what you offer, you would be notified of the same here customers icon

You could create a product or service gallery listing details of what you offer.

Downloading

Is the app available both on IoS and Android ?

Yes. Please search for el red

Sign up

Why does it ask for my personal phone number ?

The user profile is an extension of the user personality and not that of the company you may represent. Thus we recommend that your personal phone number is used for signing up and creating a profile.

Our experience is often we forget our email password and or change phone numbers.

By using both option to “sign up”, we ensure you could use either in the future to “sign in”

Kindly check if your mobile service provider network is available. Perhaps try sending a text message to another number to check the mobile network. If this is working then kindly bear with us because the server that provides OTP may be down and you are requested to try after sometime.

Currently the user is required to send us an email ( via his / her secondary email ) and post thorough verification / e kyc, we will change the original email / phone number.

Sign in

Does it require both phone and email OTP for signing in ?

No, you could use either to sign in.

On the Landing Page

What if my landing page is showing this text “We are in Beta testing phase”

Currently we are beta testing only with the Awfis (logo) network. If you are part of awfis (logo) please contact your centre manager for access.

A network is a collection of groups. A network can have as many groups. Not the other way around.

Admin of a group or network adds users and they get a notification.

  • Every user mentions what they offer. That automatically gets placed as a collaboration opportunity.
  • Also any need placed by any member of your group gets posted here.

The network name reflects the name of the network your group is part of and “see all” implies that you could refer to all the needs posted on your group.

It lists all the groups that are part of your network.

Articles from the internet on topics you may choose to read. Every time you refresh the page, the latest articles will keep being presented to you.

Feedback

What is this feature?

Each screen has this icon which opens to its feedback section for the user to share on.

Customers

What is this feature?

At onboarding and or on your profile you have the choice to list keywords of what product or service you offer. 

Whenever the platform receives a “need” that matches the keywords of what you offer, you would be notified of the same here.

Noise / Notification

What is the notification ?

Notification for needs, offerings, testimonials approvals are displayed on this screen

Leads / possible customers are sent to you over whatsapp. As this is a possible opportunity we share this on el RED as also over whatsapp. You could choose to put a stop to this by simply messaging “stop” to such notifications.

Need

How do I create a need?

Tap the Icon and place a need as easily as you do a google search. Fill in the optional portion if you so wish detailed responses.

Share the need with one or more of your groups.

User could


-Add a note
-Mention a specific location where the need is needed
-Mention a price if any for the need
-Attach a document or a photo linked to the need

This is because the responses that you will receive will be based on the need originally created.If that gets changed then the response may not be for what was the original ask.

It has to be shared in at least 1 of your groups.

Only those you choose.

Yes they can forward your needs over whatsapp. In the next phase of features, we will roll out the option for “non forwardable needs” . For now they are shareable over whatsapp. Forwarding a Need in el RED Groups is part of a future release.

Yes on other messaging platforms such as whatsapp, telegram etc

You will get responses to your needs that will come to you as a notification

They will come to you as a notification + within the settings (icon) is a section that lists all your needs and the responses to them are visible within each need.

Other than “trusted” responses that come from or thru your network, we also give you instant answers on your need from the cloud

No

User privacy is paramount for us. As we are literally interconnecting everyone, we cannot have anyone start sending messages or call anyone.

Under the settings on the landing page tap the and select the ‘View all my needs’ option
Under the settings on the landing page tap the and select the ‘My responses to other’s needs’ option”

Networking

I see many cards ? What are these and who are these users ?

These are all the users on the platform. Yes, all. The cards represent a snapshot of their personalities, including display picture, name, title, location and

– Awards they have won

– Any groups that are common between you and user

– Skills, Hobbies, Subjects of interest

– Email, phone, address (if user has chosen to display. By default they are private and need to be “displayed” by user if they wish others to access)

– Social media links

Under the settings on the landing page as also under the settings within the user profile.

These are compulsory questions to be answered when visiting any profile for the first time.

The objective being that over time a repository of authentic ratings builds up for each user.

Yes. Under the settings on the landing page

Only if the user has kept their phone or email visible. We intend to keep the platform as private as possible.

In the near future yes we will open access to messaging only for those who are already in your phone book and or just maybe within networks. WIP

No. No tracking is done. So review as many profiles as you deem necessary.

Profile

How do I change my username after it has been created?

It cannot be changed.

Yes the following could be edited 

  • Display Picture
  • Name
  • Title
  • Organisation name 


Location also can be but this edit from the card on the profile

We do not because to ensure authenticity so that users cannot change at will

The cards represent a snapshot of the personalities, including

– Awards they have won

– Any groups / networks you are part of. Showcase your brand value with the network logo featured on your card.

– Skills, Hobbies, Subjects of interest

– Email, phone, address (if user has chosen to display. By default they are private and need to be “displayed” by user if they wish others to access)

– Social media links

We use www.sandbox to verify your name & phone number as on aadhaar . If the same matches , then you get an automatic blue tick against your name to add a layer of authenticity on your profile.

You are requested to kindly

– Ensure the correct aadhar number has been entered

– Ensure this phone number linked to your addhaar

– Ensure the correct OTP for the linked aadhar number has been entered

– If you have locked your aadhar via the M aadhar app, then it would need to be unlocked.

el RED is all about Authenticity. The platform thus once has confirmed your aadhar verified name, it cannot be undone.

You should list keywords of products and services you can offer. By doing so, whenever the platform receives a “need” that matches the keywords of what you offer, you would be notified of the same here

You could choose any of the designs we offer and or upload a picture from your camera / phone gallery.

We believe that an el RED profile is a reflectance of your personality and is your on-the-go personal website and that you could personalise it to your taste.

User and or anyone could share the profile thru other platforms like text / whatsapp

You could create a product or service gallery listing details of what you offer.

Under the settings on the landing page tap the settings icon and select the ‘My responses to other’s offerings’ option

Whenever a user visits any other profile for the first time, the user will be expected to mark these two questions. Over a period of time the repository of ratings will grow for each user to then know who is rating whom on ethical behaviour and or has met in person, thus adding authenticity.

Long press any comment on your profile and you could convert that to a testimonial.

Upon tapping, the request goes to the person who has commented for approval. When that user approves it, it automatically comes on your profile

el RED is a lot about authenticity & personality and not being just a resume. These 4 questions are to us a reflectance of the users authentic personality if the user so chooses to answer it.

Some users may choose to fill in details about themselves and thus this is that.

No. It can be viewed by those on el Red as also those not. Thus do choose to share what you think would be public information.

Yes. On the card that is visible on your profile has this which allows you to share your other digital presence.

Networks & Groups

Is there a difference between a network & a group ?

Yes. el RED primarily has networks. Each network will have a minimum of 1 group but could have as many groups within it.

The admin of a network (referred as “super admin”) can assign admin right to group owners. 

– Only the network admin can make a group.

– Both network admin and group admin add, delete or manage members in a group.

– When an admin adds members in a group, they automatically become part of the network.

It lists all the members in the group.

Depends on the admin.

Some groups could be restricted, for example a “mumbai” member cannot join a “delhi” group and vice versa if the admins so decide.

However, for example the admin may keep interest groups like “manufacturing” or “tennis” open to all members of the network.

No. Users can view group members of only those groups which they are part of.The members that can be viewed are those whose phone numbers and emails are listed by the admins, thus adding authenticity.

No. This is because el Red may allow group size to be in thousands or more. If anyone can message anyone, then it either leads to solicitations & invasion of privacy.

The admin of that group has to invite you. Only if your email, phone number as listed by you when you signed up for el RED, matches that used by the admin, do you then get access.

For now we are restricting creation of networks, till the beta testing is done with.

No. You could be part of as many groups.

The needs that you receive will be based on timestamp and for now you cannot “pin / prioritise” a group.

– Users can only look for groups within a network the user is part of.

– Users cannot look for other networks and their groups that they are not part of.

Security

How secure is el RED ? What do you do with my personal information? Does my personal information get shared? Does el RED share/sell my user data? Who gets access to my phone number and email?

No

Yes you can. Once you block a user, they will not be able to see your profile, respond to your needs and will not reflect on the networking section.

Tap the setting icon on the home / landing page. The option to delete your account is listed there.
Our support team will review your request and delete the account after 15 days.

Yes you could reactivate within 15 days and all data will be restored. If after 15 days, then a new account would need to be created.

It gets escalated to our support team that oversees all reporting. If the reporting is validated then we shall delete the same as early as possible.

Please write to us on info@elred.io with a subject that says “ unauthorized access to my account” and a screenshot of your profile.

We need permission for

– Accessing your contacts/ phone book to showcase you of your network and access to possible collaboration / needs / responses.

– Notifications to highlight needs, offerings, testimonials approvals

– Accessing your gallery for you to upload the same on your display picture, profile, needs and responses.

Write to us at info@elred.io